Introduction

Welcome to NeelMind Technologies Pvt Ltd ("NeelMind," "we," "us," or "our"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information.

This policy applies to all users of our services, including our Papermantra platform for students and institutions, our Industrial Training programs, and our Automation Testing platform (collectively, the "Services"), as well as visitors to our website, www.neelmind.com. By using our Services, you agree to the collection and use of information in accordance with this policy.

What personal data do we collect?

We collect information that you provide directly to us, as well as data generated automatically when you use our Services. The types of personal data we may collect include:

• Identity & Contact Data: Your full name, email address, phone number, username, password, and other similar identifiers required for account setup.
• Student & Institutional Data: For users of Papermantra and our training programs, this includes your educational institution, course details, and performance data such as test scores, progress reports, and areas of improvement.
• Professional Data: For users of our Automation Testing platform, this may include your company name, job title, and professional contact details.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform details when you access our website or Services.
• Usage Data: Information about how you use our website and Services, including features utilized, time spent on the platform, and interaction patterns.

How We Use Your Personal Data

We use the data we collect for various purposes, all aimed at providing and improving our Services for you:

• To create and manage your account and deliver our Services effectively.
• To personalize your learning, training, or testing experience based on your performance and preferences.
• To communicate with you, including responding to your inquiries, sending important service-related announcements, and providing customer support.
• To provide institutional administrators with performance analytics and insights for their students.
• To analyze usage patterns to improve our website, products, and overall service quality.
• To ensure the security of our platforms, prevent fraudulent activity, and enforce our terms of service.

Information Sharing and Disclosure

Your privacy is paramount. We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• With Service Providers: We may share data with third-party vendors who perform services for us, such as cloud hosting (e.g., AWS, Google Cloud), data analytics, and payment processing. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• With Your Institution: If you are a student using our Services under an institutional license, we will share your performance data and usage reports with authorized administrators at your school or coaching center.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

You have certain data protection rights. NeelMind aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right to:

• Access, update or delete the information we have on you.
• Rectify information that is inaccurate or incomplete.
• Object to our processing of your personal data.
• Request the restriction of the processing of your personal information.
• Data Portability to be provided with a copy of your information in a structured, machine-readable format.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use measures like data encryption, firewalls, and secure access controls to safeguard your data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@neelmind.com
Address: NeelMind Technologies Pvt Ltd, Kharadi, Pune, Maharashtra, India.(Working Remotely)